Introduction

Posh Studios (“Posh”, “we”, “us”, or “our”) operates the website https://poshstudios.in and a showroom in New Town, Kolkata, offering premium interior materials including tiles, sanitaryware, hardware, veneers, laminates, natural and quartz stone, plywood, PVC and uPVC solutions, lighting, wall décor, and furnishings.

We understand that when you share your contact details or project requirements with us, you are trusting us with information about your home, your workplace, and your plans. This policy explains what we collect, why we collect it, who we share it with, and the choices you have.

This policy applies to our website, our contact and enquiry forms, our newsletter, our WhatsApp and telephone enquiry lines, and enquiries made in person at our showroom.

Information We Collect

Information you provide to us

We collect information you give us directly, including when you:

• Submit a contact or consultation form on our website — typically your name, email address, phone number, and the details of your project or enquiry.
• Request a free consultation or quotation — including project type (residential or commercial), location, approximate size or measurements, material preferences, timelines, and budget range where you choose to share it.
• Subscribe to our newsletter — your email address, and your name if you provide it.
• Contact us by phone, WhatsApp, or email — your phone number, name, the contents of your messages, and any images, drawings, or documents you send us relating to your space.
• Visit our showroom — your name and contact details where you leave them with our team, along with notes on the products and finishes you were interested in.
• Comment on our blog — the details you enter in the comment form, along with your IP address and browser information, used to help detect spam.
• Engage with us on social media — the information visible in your public profile when you message or interact with our Instagram or Facebook pages.

Architects, interior designers, contractors, and developers who work with us may also share client project details with us. Where you do so, you confirm that you are entitled to share that information with us for the purpose of sourcing materials.

Information collected automatically

When you browse poshstudios.in, we and our service providers may automatically collect:

• Your IP address and approximate location (usually at city level)
• Browser type, device type, operating system, and screen size
• Pages you visited, time spent on them, and the links you clicked
• The website or advertisement that referred you to us
• Date and time of your visit

This is collected through cookies and similar technologies. See the Cookies section below.

What we do not collect

We do not sell products or accept payments through this website. We will never ask you to enter card numbers, bank account details, UPI credentials, or passwords on poshstudios.in. If you receive any communication claiming to be from Posh Studios and asking for payment details through the website, please treat it as suspicious and contact us directly on the numbers listed below.

Payments for materials are handled separately and in person or through channels agreed directly with our team.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, quotation requests, and consultation bookings
• Understand your requirements and recommend suitable products, finishes, sizes, and specifications
• Prepare material lists, estimates, and product availability information for your project
• Arrange delivery of selected materials to your site, or coordinate pickup from our showroom
• Coordinate with your architect, designer, or contractor where you have asked us to
• Send you our newsletter, product updates, new collection announcements, and offers, where you have subscribed or asked to hear from us
• Follow up on an enquiry or a showroom visit
• Improve our website, our collections, and the service we provide
• Maintain our business records and comply with applicable tax, accounting, and legal requirements
• Protect our website against spam, fraud, and misuse

We process your personal data on the basis of the consent you give us when you contact us or submit a form, and for legitimate business purposes connected to fulfilling your request. Where consent is our basis, you may withdraw it at any time using the contact details in this policy.

Cookies and Similar Technologies

Our website uses cookies — small text files stored on your device — for the following purposes:

• Essential cookies that allow the site to function, load pages correctly, and keep forms working
• Preference cookies that remember your settings, such as saving your name and email if you leave a blog comment, so you do not have to enter them again
• Analytics cookies that help us understand how visitors find and use our site, so we can improve it
• Marketing cookies, where used, that help us measure the performance of our advertising and show relevant content to people who have visited our site

You can control or delete cookies through your browser settings at any time. Blocking all cookies may affect how parts of our website display or function.

Third-Party Services and Embedded Content

Our website includes content and services provided by others. When you interact with these, the third party may collect information about you under its own privacy policy:

• Google Maps — our showroom location is embedded using Google Maps
• WhatsApp — our website offers a WhatsApp chat option, and messages you send are processed by WhatsApp
• Instagram and Facebook — links and embedded content from our social pages
• Website hosting and our website partner, who maintain the site on our behalf
• Analytics providers, which help us understand website traffic
• Email and newsletter services, used to deliver messages you have subscribed to
• Google Business Profile, where you may leave a public review of our showroom

Pages that contain embedded content from other websites behave as though you had visited that website directly. Those sites may collect data about you, set their own cookies, and track your interaction with the embedded content, particularly if you are logged in to them.

Who We Share Your Information With

We do not sell, rent, or trade your personal information.

We share information only where it is necessary, and only with:

• Our team members who are handling your enquiry or project
• Delivery and logistics partners, where your address and contact number are needed to deliver materials to your site
• Brand partners, manufacturers, and suppliers, where a specific product, custom size, finish, or specification has to be sourced or ordered for you
• Your appointed architect, designer, or contractor, where you have asked us to coordinate with them
• Service providers who support our website, communications, and business operations, under obligations of confidentiality
• Professional advisors such as our accountants or legal advisors, where required
• Government authorities or law enforcement, where we are legally required to disclose information

How Long We Keep Your Information

We retain personal information only for as long as it serves the purpose it was collected for:

• Enquiries that do not proceed — retained for a reasonable follow-up period, then deleted or anonymised
• Active and completed project records — retained for the duration of the project and afterwards as needed for warranty, service, replacement, or repeat-order support
• Transaction and business records — retained for the period required under applicable Indian tax and accounting law
• Newsletter subscriptions — retained until you unsubscribe
• Blog comments and their metadata — retained so that follow-up comments from you can be recognised and approved automatically
• Website analytics data — retained in aggregated or anonymised form

How We Protect Your Information

We take reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and loss. These include secure hosting, encrypted connections (HTTPS) across our website, restricted access to enquiry records, and confidentiality expectations for anyone handling customer data on our behalf.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you share information with us at your own discretion.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, incomplete, or out of date
• Request erasure of your personal information, where we are not required to retain it for legal, accounting, or legitimate business reasons
• Withdraw consent to our processing of your information at any time
• Opt out of marketing — you can unsubscribe using the link in any newsletter, or by writing to us
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity
• Raise a grievance about how we have handled your personal information

To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before we act on a request, and we will respond within a reasonable period.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Links to Other Websites

Our website and blog may link to other websites, including brand and manufacturer sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The revised version will be posted on this page with an updated date. We encourage you to review it periodically.

Grievance Officer and Contact

If you have questions about this policy, wish to exercise your rights, or want to raise a concern about how your information has been handled, please contact:

Grievance Officer Posh Studios

Address PS Abacus, 1st Floor, NH12, Action Area IIE, Plot 23 New Town, Kolkata, West Bengal – 700161 India

Email info@poshstudios.in

Phone / WhatsApp +91 93302 58393 +91 70034 17331

We aim to acknowledge every privacy request or complaint promptly and resolve it within the timeframes required under applicable Indian law.

By using poshstudios.in or sharing your details with us, you acknowledge that you have read and understood this Privacy Policy.